Return policy

Return & Refund Policy

Cotton & Clover | Baby Boutique

At Cotton & Clover, we want you to love every little thing you order! We carefully select our products with comfort, quality, and style in mind. However, we understand that sometimes an item just isn’t quite right.

We’re happy to help make the return process as simple as possible.

Returns & Exchanges

We accept returns within 30 days of delivery.

To be eligible for a return, items must be:

  • Unworn, unwashed, and unused
  • In their original condition with all tags attached
  • Free of stains, odors, pet hair, or damage
  • Returned with their original packaging, when applicable

We reserve the right to decline returns that do not meet these conditions.

Non-Returnable Items

For hygiene and safety reasons, the following items are final sale:

  • Pacifiers, teethers, and other items intended for oral use
  • Personal care and hygiene products
  • Gift cards
  • Personalized or custom-made items
  • Items marked Final Sale at the time of purchase

Damaged or Incorrect Items

We take pride in the products we offer and want every order to arrive just as expected.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and photos of the item.

We’ll review the issue and work with you to arrange a replacement, refund, or another appropriate solution at no additional cost to you.

How to Start a Return

To request a return, please contact our customer service team through the Contact Us page on our website.

Include your order number, the item you wish to return, and the reason for your request.

Once your return is approved, we’ll provide instructions for sending your item back.

Please do not send items back without first contacting us.

Return Shipping

Customers are responsible for return shipping costs for standard returns, including changes of mind, incorrect size selections, or unwanted items.

If your order arrives damaged, defective, or incorrect, Cotton & Clover will cover the reasonable cost of return shipping when a return is required.

Original shipping charges are non-refundable for standard returns.

Refunds

Once your return has been received and inspected, we’ll notify you of its approval status.

Approved refunds will be issued to your original payment method within 10 business days of approval.

Please allow additional time for your bank or payment provider to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us.

Exchanges

Need a different size or color?

Please contact us to check availability. If a direct exchange isn’t available, you may return your eligible item and place a new order.

Order Cancellations

We begin processing orders as quickly as possible.

If you need to cancel or change your order, please contact us immediately. Once an order has entered fulfillment or shipped, we may be unable to cancel it.

A Little Note From Us

Cotton & Clover is a small, woman-owned business, and every order truly means so much to us.

We’re committed to treating our customers with kindness, fairness, and care. If you ever have a question or concern about your order, please don’t hesitate to reach out.

Thank you for shopping small and supporting Cotton & Clover! 🤍